info@topstardigitizing.com
800-643-2738 (Toll Free)
703-879-2334
703 783 1113(Fax)

FAQs

Price Related
We charge by the stitch count and Flat rate as well. Please Click here for Pricing.
No charge for Editing, we charge only on Artwork Change.
Techinical
You can place an order by signing up and placing an order in your account. Please Click here for Order.
Yes, you can send us artwork along with required info such as: size, no. of colors, type of Fabrics and placement. Please Click here for Quote.
Feel free to call us on 800-643-2738 or you can send us email to info@topstardigitizing.com.
Yes, you can send us artwork along with required info such as: size, no. of colors, type of Fabrics and placement. Please Click here for Quote.
We accept the following file formats: jpg, .tif, .gif, .bmp, .pdf, .cdr, .psd, .ai, .eps etc.
Yes, we accept vector format artwork such as .cdr, .ai, .eps, .wmf, etc. If you send us in coreldraw (.cdr) or Adobe Illustrator (.ai), please be sure to convert the artwork from text to curves first. Otherwise we may not be able to read the same font that you have sent.
We can offer you all major formats a few of which are. .emb,.dst,.exp,.cnd,.dsb, .xxx, .sew,.jef, .csd, etc.
Our digitized files are designed by expert professional designers. We run a test sew-out for every design to minimize the chances of revisions and to ensure Best Quality. Every design is checked by our Quality Control Experts. Our Free trial ensures that we are sure you will get your designs better than your expectations.
As with every part of the digitizing process, the better the artwork, the better the final product. All we really need is a relatively clear image with the color separations.
This will be done via your account, you can either submit it via the new order or new estimate request forms. You can also send us through email for First free design at info@topstardigitizing.com
Once you have submitted your artwork, your artwork will be thoroughly checked and processed by our supervisor, if its ok then you would receive a confirmation email.
All the important information is collected while you place an order with our order form, you don't need to worry about that!
Terms & Policies
If the artwork is perfect and has passed the QC dept., our normal turnaround time is Next Morning and 06 hours for RUSH orders only.
No, we do not accept rough artwork, a garment image is acceptable.
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